This privacy policy explains how Cycle Haven processes personal data when you use our website, contact us, or arrange bicycle servicing and repairs. It applies to enquiries, bookings, workshop visits, inspections, quotations, repairs, collection, and related communications.
We may collect contact details, enquiry content, booking information, bicycle intake details, inspection notes, service history, payment-related records, and website usage data. Where a customer asks for a written inspection summary or seasonal reminder, we may also process the information needed to prepare and send those communications.
We receive data from website forms, email, telephone calls, workshop drop-ins, and in-person service interactions. We may also generate information through inspection, compatibility checks, repair assessment, service completion records, and basic website analytics or cookie activity.
We may use essential cookies to support core site functions, such as page navigation and form submission. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. We do not rely on cookies to make decisions about bicycle servicing or repair outcomes.
We use standard cookie controls to support site operation and to understand basic site performance. You can manage cookies through your browser settings, and some browser functions may allow you to clear stored cookies or limit future use. If cookies are disabled, parts of the site may not function as intended.
We use personal data to respond to enquiries, arrange bookings, receive bicycles for service, assess condition and compatibility, prepare and confirm quotes, carry out repairs and adjustments, provide inspection summaries, manage collection and payment, send service-related updates, maintain records, and improve the operation of the website. We may also use limited data to send seasonal maintenance reminders where appropriate.
We may use third-party providers for website hosting, form handling, communications, payment processing, record keeping, and similar support functions. These providers are expected to handle data under appropriate confidentiality and security arrangements and to use it only for the services they provide to us.
We may share personal data with public authorities, professional advisers, payment processors, delivery or collection services, and other service providers where needed to operate the business, complete a transaction, protect our rights, or comply with legal obligations. We do not sell personal data.
You may have rights to access your data, ask for correction of inaccurate information, request deletion in limited cases, object to certain processing, or ask for restriction where appropriate. If you believe information we hold is incomplete or incorrect, you may also ask us to review it.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We will review the request and respond within the time required by applicable law, subject to any lawful exceptions.
We retain personal data for the period needed to manage enquiries, complete services, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymise it where that is appropriate.
The updated version will apply from the date it is posted on the website unless a later effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channel.
